Frequently Asked Questions
General Questions and Shipping FAQs
What shipping carriers do you work with?
We are not shipping at this time. We offer local deliveries around the surrounding city. If your area is not in the radius, please contact us and we will see if we can deliver.
Can I ship internationally?
No, we are unable to ship internationally.
Do you offer same-day delivery?
It is possible to get same day delivery, depending on orders from previous day. However, we plan next day delivery on orders before noon. If orders are after 12:00pm, you could still receive your order next day.
How long will it take for my order to arrive?
1-2 business days.
Can I track my shipment?
We will confirm via email and/or phone, if you have any questions, please email or call us.
Are the store hours and website hours the same?
No.
Store hours:
Monday – Friday: 9am-5:30pm
Saturday: 9am – 4pm
Sunday: Closed
Website hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 2pm
Saturday & Sunday: Closed
Pricing & Payments FAQs
How much does delivery cost?
We offer a flat rate delivery fee that is added at checkout.
What forms of payment do you accept?
We accept cash, credit/debit cards, and contactless payments at a store location.
Custom Boxes FAQs
What if I need a box size not listed on your website?
We can get you a quote for a custom box. Please contact us and we will send you a form to fill out to quote the correct box.
Is there a minimum?
Yes, we need the size and quantity to determine the minimum order amount.
Can I put my logo on the boxes?
Yes, we can put your logo on the boxes. There is a print plate fee.
What is the lead time?
If it’s a new order, it can take a little longer to approve design, artwork, sample size if needed. Once the order is approved and placed it can take 10-15 business day lead time. If lead times have changed, we will let you know.
Are there other fees on custom boxes?
On standard boxes, No. If it’s a special box with folding lids or a very thin box, Yes.
Packing Services FAQs
Do you provide packing services?
No, we do not provide packing services. However, if you are at one of our locations with items purchasing supplies and need help, we are happy to assist if we do not have other customers (we do not take responsibility for any items assisted in packing)
Do you sell packing supplies?
Yes, in addition to boxes, we carry bubble, tape, packing peanuts, padded envelopes, and more.
Do you pack fragile or high-value items?
No, we do not provide these services. We suggest fragile or high-value items be taken to a company that specializes in this type of packaging. However, if you are at one of our locations with items purchasing supplies and need help, we are happy to assist if we do not have other customers. (We do not take responsibility for any items assisted in packing)
Returns & Issues FAQs
Can I return an item using your store?
Yes, you can return unused items purchased in a store to one of our locations. If it was purchased online, unused items need to be returned to the Humble location or obtain approval to be returned to a store location. (The store locations have limited room and may not be able to accept a larger return. All items will be inspected for use before refunds are issued)
What happens if my order is lost or damaged?
Please contact us and we will resolve the issue.
Can I cancel a shipment after it's been sent?
Once the item has shipped, we may not be able to cancel. However, you can return the items. Please contact us asap, so we can help with a resolution.